Shipping policy

SHIPPING POLICY

At Kidsluna, we work diligently to ensure your orders are delivered to you as quickly, safely, and smoothly as possible. Below you’ll find all the details regarding our shipping process.

1. Shipping Time & Delivery Schedule

  • Orders are handed over to the shipping company within 1–3 business days after payment confirmation.

  • Delivery time may vary depending on the recipient’s location and the courier company’s workload.

  • Once your order is shipped, a tracking number will be sent to your registered email address.

2. Shipping Fees

  • Shipping costs are calculated automatically based on your order total and delivery address and are displayed at checkout.

  • We occasionally offer free shipping during special campaigns or promotions. These offers will be clearly stated on the relevant campaign page.

3. Delivery Address & Responsibility

  • To ensure timely and accurate delivery, please make sure your address details are complete and up to date.

  • Kidsluna is not responsible for delivery issues caused by incorrect or incomplete address information.

  • If you experience delivery issues, we recommend contacting the relevant shipping company first.

4. Tracking Your Order

  • Once your order has been shipped, you can track it using the tracking number provided via the courier company’s official website.

5. Delivery Delays

  • Deliveries are typically made within 1–3 business days. However, delays may occur due to public holidays, severe weather conditions, high-demand periods, or logistical issues on the courier’s side.

  • In such cases, you will be informed via email or SMS.

  • Kidsluna cannot be held responsible for any indirect damages resulting from these types of delays.

6. Damaged or Incomplete Deliveries

  • If the outer packaging appears damaged, torn, or crushed upon delivery, please request a damage report to be issued in the presence of the delivery personnel.

  • Once a report is filed, contact us as soon as possible so we can initiate the investigation and resolution process swiftly.

7. Returns & Exchanges

  • In cases of shipping-related damage or incorrect items sent, returns and exchanges can be made in accordance with our stated policies and timelines.

  • For more details, please refer to our [Return & Exchange Policy] page.