Privacy policy

PRIVACY POLICY

At Kidsluna, we place great importance on the privacy and security of your personal data. This privacy policy explains how your personal information is collected, used, and protected when you visit our website (kidsluna.shop) or use our services.

1. Information We Collect

When you use our website, we may collect the following personal data:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (Credit card details are not stored on our system; they are processed by secure payment gateways)

  • Technical data collected through your IP address, device information, and cookies

2. Use of Personal Data

The collected data is used for the following purposes:

  • Receiving, processing, and delivering orders

  • Providing customer support services

  • Sending campaigns, promotions, and informational content (with your consent)

  • Improving website performance and enhancing user experience

  • Fulfilling legal obligations

3. Data Protection

Your personal information is stored on secure servers and is accessible only to authorized personnel.

Payment transactions are secured with SSL encryption technology.

Data is shared with third parties only for service delivery purposes and as required by law.

All necessary technical and administrative measures are taken to ensure data security.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. You can restrict or disable the use of cookies via your browser settings.

5. Third-Party Services

We work with third-party service providers in delivering our services, including:

  • Payment gateway providers

  • Shipping and logistics companies

  • Analytics and advertising services

These providers are subject to their own privacy policies. Kidsluna is only responsible for the security of data within its own scope of control.

6. User Rights

In accordance with the Turkish Law on the Protection of Personal Data (Law No. 6698 - “KVKK”), users have the following rights:

  • Request access to their personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion or anonymization of data

  • Opt-out of receiving marketing communications

You may contact us to exercise these rights.

7. Policy Updates

Our privacy policy may be updated from time to time to reflect legal changes or updates to our services. Updates take effect once published on our website.